Privacy Policy

1. Introduction

s92bet ("we", "us", "the Platform") operates the online sports betting and casino service accessible at s92bet.club. In the course of providing our services to registered users ("you", "Player") across Pakistan — including players in Karachi, Lahore, Islamabad, Rawalpindi, and Faisalabad — we collect and process certain personal data.

s92bet is committed to handling your personal information responsibly, transparently, and in accordance with applicable data protection principles. This Privacy Policy sets out in detail what data we collect, why we collect it, how long we keep it, who we may share it with, and what rights you have in relation to your personal information.

This policy should be read alongside our Terms & Conditions, which govern your overall use of the s92bet platform.

2. Personal Data We Collect

2.1 Registration Data

When you create an s92bet account, we collect:

• Your full legal name (as it appears on your CNIC).
• Your Pakistani mobile number (used as your account identifier).
• Your date of birth (for age verification purposes).
• Your chosen password (stored in hashed, encrypted form — never in plain text).
• Your city or province of residence (optional at registration, may be required for KYC).

2.2 KYC Verification Data

To comply with our anti-money-laundering and age verification obligations, we may collect:

• A scanned or photographed copy of your Computerised National Identity Card (CNIC) — front and back.
• A selfie photograph taken while holding your CNIC.
• Proof of ownership of your payment method (e.g., screenshot of your JazzCash or Easypaisa account displaying your registered number).

2.3 Financial Transaction Data

We record all deposits and withdrawal transactions on your s92bet account, including payment method type, transaction reference numbers, amounts in PKR, timestamps, and processing status. We do not store full bank account numbers or mobile wallet PINs.

2.4 Gaming & Betting Activity Data

We maintain records of all bets placed, casino game sessions, slot activity, bonus usage, and account balance history. This data is used for dispute resolution, responsible gaming monitoring, and regulatory compliance.

2.5 Technical & Device Data

When you access s92bet, our servers automatically log:

• Your IP address and approximate geographic location.
• Device type, operating system, and browser information.
• Session timestamps and page interaction data.
• Mobile network operator (e.g., Jazz, Zong, Telenor, Ufone) where identifiable.

2.6 Communications Data

If you contact s92bet support, we retain records of the communication, including the content of messages, the channel used, and timestamps. This is used for quality assurance and dispute resolution.

3. How We Use Your Personal Data

s92bet uses your personal data for the following purposes:

• Account creation and management: To register and maintain your s92bet account, verify your identity, and provide access to the Platform.
• Processing transactions: To process PKR deposits via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT, and to facilitate withdrawals to verified accounts.
• KYC and age verification: To confirm that you are 18 years of age or older and to meet our anti-money-laundering obligations.
• Service delivery: To provide sports betting, casino games, slots, and all other s92bet platform features to your account.
• Customer support: To respond to your queries, resolve disputes, and process complaints.
• Fraud and security monitoring: To detect and prevent fraudulent activity, account takeovers, bonus abuse, and prohibited conduct as defined in our Terms & Conditions.
• Responsible gaming: To monitor betting patterns that may indicate problem gambling behaviour and to enforce player-requested limits, cooling-off periods, and self-exclusion.
• Platform improvement: To analyse aggregate usage data and improve the performance, design, and content of the s92bet platform.
• Legal and regulatory compliance: To meet obligations under applicable laws and to respond to lawful requests from regulatory authorities.

4. Legal Bases for Processing

s92bet processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you entered into when registering your account — including account management, transaction processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws — including KYC identity verification, age verification, anti-money-laundering checks, and responses to lawful regulatory requests.
• Legitimate interests: Processing necessary for our legitimate business interests where those interests are not overridden by your privacy rights — including fraud prevention, security monitoring, and platform analytics.
• Consent: Where we rely on consent (for example, for optional marketing communications), you may withdraw that consent at any time by contacting support.

5. KYC & Identity Verification Data

CNIC documents and selfie photographs submitted for KYC verification are handled with heightened security. This data is:

• Stored in encrypted form on s92bet's secure servers with access restricted to authorised compliance personnel only.
• Used exclusively for identity verification, age verification, and anti-money-laundering screening.
• Retained for a minimum period as required by applicable law after account closure.
• Never sold, rented, or shared with third parties for marketing purposes.

6. Cookies & Tracking Technologies

6.1 Types of Cookies Used

s92bet uses the following categories of cookies and similar technologies:

• Strictly necessary cookies: Required for the Platform to function — including session authentication tokens, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without breaking core functionality.
• Performance cookies: Collect anonymised data about how Players interact with s92bet pages — page load times, error rates, navigation paths — to help us improve the platform. No personally identifiable information is included.
• Functional cookies: Store your language preferences, display settings, and recently viewed game categories to improve your experience across sessions.

6.2 Managing Cookies

You can manage or delete cookies through your browser settings. Disabling strictly necessary cookies will prevent you from logging in or using core s92bet features. Disabling performance and functional cookies will not prevent access but will reduce personalisation.

7. Data Sharing & Third Parties

s92bet does not sell, rent, or trade your personal data. We may share your data only in the following limited circumstances:

• Payment processors: Transaction data is shared with your chosen payment provider (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, or USDT network) solely to process your deposit or withdrawal instruction.
• KYC / identity verification providers: Where s92bet uses a third-party identity verification service to assist with CNIC verification, your KYC documents may be processed by that service under a data processing agreement with s92bet.
• Game software providers: Casino and slot game providers may receive session data (e.g., stake amounts, game round IDs) necessary to operate the games and process results. They do not receive your full profile or CNIC data.
• Regulatory and law enforcement authorities: s92bet will disclose personal data to competent authorities where required by applicable law, court order, or binding regulatory request. We will notify you of such a request where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of s92bet's business assets, your personal data may be transferred as part of that transaction. You will be notified in advance of any such transfer and of any change to this Privacy Policy that results.

8. Data Retention

s92bet retains personal data for the following periods:

• Active account data: Retained for the duration of your account and for a minimum of 5 years after account closure, as required for anti-money-laundering compliance.
• KYC documents: Retained for a minimum of 5 years after the end of the business relationship.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction.
• Support communications: Retained for 2 years from the date of the communication.
• Technical logs (IP addresses, session data): Retained for up to 12 months for security and fraud monitoring purposes.

After the applicable retention period, data is securely deleted or irreversibly anonymised. Anonymised aggregate data (e.g., total number of bets placed on a given event) may be retained indefinitely for statistical purposes.

9. Data Security

s92bet implements technical and organisational security measures proportionate to the sensitivity of the data we hold:

• All data in transit is encrypted using TLS 1.2 or higher. The HTTPS padlock on every s92bet page reflects this.
• Passwords are stored using industry-standard one-way hashing algorithms (bcrypt). s92bet staff cannot view your password.
• KYC documents and sensitive personal data are stored with AES-256 encryption at rest.
• Access to personal data is restricted on a need-to-know basis. All access events are logged and periodically audited.
• s92bet conducts regular security assessments and applies security patches promptly.
• Two-factor authentication (OTP) is available to all players for account login protection.

Despite these measures, no online platform can guarantee absolute security. If you believe your s92bet account has been compromised, contact support immediately at [email protected].

10. Your Data Rights

As an s92bet Player, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data s92bet holds about you.
• Right to rectification: You may request correction of inaccurate personal data held on your account.
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations. We cannot delete data we are legally required to retain (e.g., transaction records, KYC documents within the mandatory retention window).
• Right to restriction: You may request that s92bet restrict processing of your data in certain circumstances — for example, while a data accuracy dispute is being resolved.
• Right to data portability: Where processing is based on your consent or a contract, you may request your data in a structured, machine-readable format.
• Right to withdraw consent: Where s92bet processes your data based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, submit a request to [email protected]. We will respond within 30 days. We may request identity verification before processing a data rights request.

11. Children's Privacy

s92bet is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we discover or are notified that an account belongs to a minor, that account will be immediately closed, all balances forfeited, and the personal data of the minor deleted within 30 days except where retention is required for legal or regulatory purposes. If you believe a minor has registered on s92bet, please notify us immediately at [email protected].

12. Changes to This Privacy Policy

s92bet may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. Material changes will be notified to registered Players via a notice on the Platform at least 7 days before the amended policy takes effect. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. Continued use of s92bet after the effective date of any revised policy constitutes your acceptance of the updated terms. If you do not accept a revised policy, you must close your account before the effective date.

13. Contact Us

For all privacy-related queries, data rights requests, or to report a suspected data security incident, please contact the s92bet data team. Our support team operates in English, 24 hours a day, 7 days a week.